In some complex projects, most of the time the project team may
formed by many parties with different cultural difference. When we
say cultural differences, they are referred to as difference in terms
of but not limited to the following:
1. Nationality
2. Citizenship
3. Company values
4. Religion
5. Personal beliefs
6. Industrial practices
7. Age group
8. Gender group
9. Ranking in position
The list may go on and on ...
But, I think the basic principles are still applicable in managing
the team with cultural differences:
1. Respect
2. Trust
3. Motivation
However, when we are going to solve problems/conflicts within the
team with cultural difference, we have to pay attention to at least
the following source of information:
1. Choice of words (in the conversation)
2. Understanding of the problems (listen to the people involved)
3. Observation of the emotional reaction
4. Description of the case from their co-workers or friends (from the
same group, or having similar culture)
In order to perform stakeholders analysis, we can use the basic TEAM
factors as the starting point:
T - Timing of the action: For example, when is the right timing for
resource aquisition, the right timing of information distribution to
the stakeholders, etc
E - Effect of the project: For example, what is the perception about
the end effect of the project amoung the stakeholders. Will it affect
their jobs?
A - Authority and influence: For example, who has the authority or
influence on the project? Some times, some times, some people without
the authority and make or break the project by releasing some "3rd
party opinion" ...
M - Motivation: For example, what motivates the stakeholder to buy
in? What makes the people work ...
I created this simple TEAM factors for myself to remember the most
critical factors all the time when managing the team and
stakeholders. Hope that it helps :)
What do you think?
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